AI-native · White-label
Hospital management software, from the register to the evening cash count
Arko Care is hospital management software for hospitals and multi-doctor clinics in India: a hospital management system that runs under your hospital’s own name, at your hospital’s own web address. Today it runs the whole outpatient department, desk to drawer — a walk-in registered at the front desk, the token queue, the consultation, the prescription on your own letterhead, the bill, and the count of what actually came in before anyone goes home. This page goes through that work one screen at a time, says plainly which parts are in build rather than live, and ends with what starting actually looks like.
In live hospital use since June 2026.
The category
What a hospital management system has to do
Ask five vendors what hospital management software is and you get five feature lists. Ask the woman at your front desk and you get something more useful: the register she writes names into, the slip that goes down the corridor to the doctor, the file that has to be found when the patient comes back in March, the drawer the cash goes into, and the notebook where the day’s money is added up at eight in the evening. A hospital management system is the software that takes that work over — the same work, in the same order, without the paper and without the second copy.
Arko Care does that for the outpatient department, and does it in production. A patient who walks in is registered once and has an identity for life. She joins a token queue the doctor can see from the consultation room, so nobody has to come out and ask who is next. The consultation is written into a record rather than onto carbon paper. The prescription prints on your hospital’s letterhead. The bill is tied to that visit and to that doctor. And before anyone goes home, Day Close shows the money that actually came in. Inpatient wards, the pharmacy counter and the laboratory bench are not live today. They are being built, they are marked as such further down this page, and nothing here asks you to take them on trust.
So when this page says hospital management software, that is a claim about the kind of system Arko Care is and the work it takes over — not a claim that every department in your building is already inside it. The outpatient department is where an Indian hospital’s day is won or lost, and it is the part that runs in production. If you are working through a shortlist, the questions worth asking every vendor are the same ones, and our buyer’s guide to choosing hospital management software sets them out; the comparison of hospital management software in India says where we sit against the alternatives.
Your name on it
Your hospital's own website
The first thing your hospital gets is an address of its own. Your staff open the system at your hospital’s address — yourhospital.arko.care — and what loads carries your hospital’s name and your logo. So does the prescription the patient folds into her bag. So does the bill she pays at the desk.
That is what white-label means here, and it is worth being exact about what it is a claim about. It is a claim about whose name is on the system: yours, on the sidebar, on the login screen, on the letterhead, on the invoice. It is not a claim that you can change any of it yourself from a settings screen. There is no such screen, and we would rather write that down than let you find out. Your address, your logo and your letterhead are configured by us before your first patient is registered, and there is nothing for your staff to set up.
What your hospital’s own website looks like at your own address →
Running a real hospital, today
The outpatient day, one screen at a time
The outpatient department, end to end, under your hospital's own name. Every line below is in production use.
Registration
A walk-in gives her name once. She is registered in seconds and gets an identity that stays with her, so when she comes back in March she is found rather than entered again — no second file, and no second version of her history.
The token queue
Every patient waiting has a token, and the doctor sees that queue from the consultation room. Nobody stands in the corridor asking who is next, and nobody at the desk has to guess.
The consultation
What the doctor writes is held as a record, against the patient and against the visit. Next March the visit is still there to read, in the doctor's own words rather than as a line in a register.
The prescription
It prints on your hospital's own letterhead. Each doctor's most-prescribed medicines sit as chips he taps once, so the medicines he writes every day are not typed out every day. One tap opens WhatsApp with the prescription ready to send; the doctor still presses send, so nothing leaves the room without him.
OPD billing
Each doctor's fee is set in advance, so the desk charges the right amount without asking anyone. A returning patient inside that doctor's follow-up window is charged the follow-up rate automatically. Every bill is tied to a visit and a doctor, and every payment carries its details: the mode, the time, a receipt number and a name.
Invoices, printed
Itemised invoices and receipts print on A4 straight from the browser, on your letterhead. Where you waived an amount or gave a discount, the bill shows it as waived rather than quietly reducing what the patient owed, so the waiver stays visible under what is still owed.
Refunds
A refund goes through three recorded steps, so money that went back out is as traceable as money that came in, and nobody has to reconstruct it from memory a week later.
Day Close
Before anyone goes home, Day Close shows what actually came in: cash counted apart from UPI and from card, refunds already taken off, and the patients you waived or discounted listed under what is still owed. The evening count stops being an argument with a notebook.
Staff accounts and the log
You create your own staff accounts and give each one a role, and a role sees only its own screens. Every change to a patient record — a creation, an edit, a deletion — is logged with the person who made it and when.
Put end to end, that is the whole outpatient workflow: registration, queue, consultation, prescription, billing and Day Close, running every working day in a live hospital. The full list of hospital management software features marks each part of it, and marks what is still on the way.
What changes
What that takes off your desk
What that takes off your desk is mostly repetition. Nobody copies a name twice. Nobody hunts a file, because the patient’s history is on the screen the moment she is found. Nobody has to remember that this doctor charges a follow-up differently from that one, because the rule is set once per doctor and then applied without being remembered. The corridor question — who is next — is answered on a screen instead of by somebody walking out to look.
The evening changes most. A day’s money that used to be reconstructed from a drawer, a card machine and three memories is added up by the system that took every payment: by mode, with the refunds already deducted and the waived amounts shown rather than buried. Nobody signs off on a number they cannot see the parts of.
And what a hospital does not take on is an IT project. There is no server to put in a back room, patch or replace. Arko Care runs in a browser on the computers your front desk already uses, and the machines in your building stay ordinary machines. Hospital software without a server of your own is a decision worth reading about on its own terms.
Coming next
What we are building next
The parts of the system that are not live yet. Each one below is marked as such.
Arko Care is AI-native: the consultation screen — the one place a doctor spends his day inside the software — is designed around an assistant from the start, rather than having one bolted onto a form that already existed. That is a claim about how the system is built and where it is going. It is not a claim that the software diagnoses your patients, chooses their medicines, or writes a prescription nobody asked it for. It does none of those things, and the assistant itself is not live yet. There is a fuller account of AI hospital management software and what AI-native means inside Arko Care; what comes first on this page is what a real hospital runs on today.
AI inside the consultation
In build now It rolls out with our next hospitals.
We are building this now: he writes the way he always has, in his own shorthand, and one button will turn it into the case sheet he was trained to write.
- It will act only when he presses that button. No panel filling itself while he thinks.
- Nothing will reach the record until he has read and signed it. Every time, with no exception.
- And he will be able to just ask. A question about the patient in front of him, in plain words, with her history already attached.
The wards, the counter and the bench
In build now It rolls out with our next hospitals.
We are building these now: inpatient admission and bed management, discharge summaries, the pharmacy counter, the laboratory and radiology — the parts of a hospital that sit beyond the outpatient department.
- Why the outpatient department came first. The screens a doctor and a front desk touch fifty times a day are the hardest ones to get right, and a system that gets them wrong is not rescued by having a ward module.
The insurance desk
In build now It rolls out with our next hospitals.
We are building this now: cashless work with a TPA, and the paperwork an insurance claim generates, will be handled inside the same system that already holds the visit and the bill rather than in a parallel folder on somebody's desktop.
Nothing in this section is live in a hospital today. Whatever the assistant eventually writes up, the doctor reads and signs: clinical decisions stay with qualified medical professionals, and the software assists them rather than replacing their judgment.
Data
Your records, and who can open them
Every record your hospital creates lives in a database in India — Google Cloud’s Mumbai region — and it does not leave the country. Nothing sits in a cupboard in your building, so there is no box to patch and no drive for anyone to swap; backups and security patches are ours to run. The data is encrypted where it rests and encrypted again on the way to the browser.
Your hospital’s records are separated from every other hospital’s at the database level, not by a filter in the application. Who can open what is decided on the server by the role you gave the account, so the desk sees the desk’s screens and a doctor sees the consultation’s, and editing the address bar changes nothing. Every change to a patient record is written to a log with the person who made it and the time they made it. Reads are not logged today, and we would rather you knew that here than work it out later.
Arko Care is DPDP-aligned and ABDM-ready, with health records structured to FHIR R4. ABHA ID creation, Health Locker and Consent Manager integrations are not available today, and we make no certification claim — that is deliberately weaker language than a certificate, and we would rather you read it here than discover it in a tender document. The hospital data security page sets out each of those in the same plain terms, and the page on ABDM-ready hospital software lists what connects today and what does not.
Onboarding
How a hospital starts
It starts with a demo on your own screen: the system as it runs in a hospital, not a slide deck. Twenty minutes is enough to see a walk-in registered, a prescription printed on a letterhead and a day’s billing closed.
Then setup. Your web address, your logo and your letterhead are configured before you go live. Your doctors go in with their fees, their follow-up rates and their consulting days. Your staff get accounts with the roles you choose, and the people at the desk are trained on the screens they will actually use.
You start fresh rather than migrating years of paper. Patients are registered on their first visit after go-live, so there is no bulk import to wait for and no data-cleaning project sitting between signing and using it. That is what makes onboarding in weeks an honest sentence rather than an optimistic one. If your hospital later needs the wards, the counter and the bench, they arrive inside a system your staff already know, under your own name.
What Arko Care costs is discussed in the demo conversation rather than published on a page. What is included is the same for every hospital, and the page on hospital management software pricing says so.
Questions
Frequently asked questions
What the software covers today, what it does not, and what starting looks like.
What is hospital management software?
It is the software that takes over the work a hospital currently does on paper and in people's heads: registering a patient, moving her through a queue to a doctor, holding what the doctor wrote, printing the prescription, billing the visit and adding up the day's money before anyone goes home. Arko Care does that work for the outpatient department, under your hospital's own name, in a live hospital today.
What is the difference between hospital management software and a hospital management system?
In practice, nothing: buyers in India type both phrases and vendors use them interchangeably. Some people reserve “hospital management system” for the whole installation and “hospital management software” for the product itself. Arko Care is the same under either name, and its footprint is the same either way: the outpatient department, end to end, under your hospital's own name.
Which parts of a hospital does Arko Care run today?
The outpatient side of it, from the front desk to the cash drawer. A walk-in is registered in seconds and keeps one identity for life; she takes a token the doctor can see from his room; the consultation is saved as a record against that visit; the prescription prints on your letterhead, with each doctor's usual medicines one tap away and one tap to send it on WhatsApp; the desk charges that doctor's fee, or his follow-up rate if she is inside his follow-up window; refunds take three recorded steps; and Day Close sets out what was actually collected, separated by payment mode. Inpatient, pharmacy and laboratory modules are not live today.
Does my hospital need a server for this?
No. Arko Care runs in a browser on the computers your front desk already uses, so there is nothing to rack in a back room, nothing to patch on a Sunday and nothing to replace in three years. The machines in your building stay ordinary machines, and what they need from you is an internet connection.
Whose name do my patients see?
Yours. Your hospital's name and logo sit above the screens your staff work in, at your hospital's own web address, and your letterhead is on the prescription she folds into her bag and on the bill she pays at the desk.
Do we have to move years of paper records into it first?
No, and we would not recommend it. Patients are registered on their first visit after you go live, so the system fills with the patients who actually walk in rather than waiting on a bulk import or a data-cleaning project. That is what makes onboarding in weeks an honest sentence rather than an optimistic one.
Is it ready for the Ayushman Bharat Digital Mission?
Health records are structured to FHIR R4 today, which is the groundwork those integrations sit on, and Arko Care is ABDM-ready in that sense. ABHA ID creation, Health Locker and Consent Manager integrations are not available today, and we make no ABDM certification claim.
How long from signing to the first patient?
Weeks, not months, because there is nothing to migrate. We configure your address, your logo and your letterhead, enter your doctors with their fees, follow-up rates and consulting days, create the staff accounts with their roles, and train the desk. Patients enter the system the first time they walk in after go-live, so nothing waits on a bulk import and no spreadsheet has to be cleaned up first.
What does it cost?
Pricing is discussed in the demo conversation rather than published on a page, and what is included is the same for every hospital. Twenty minutes on your own screen is enough to see the system running and to get a straight answer on cost.
See it running in a real hospital
Twenty minutes, on your screen: a walk-in registered, a prescription on your own letterhead, and the day’s billing closed.